Frequently Asked Questions

Security Tokens

1. What do I do if I already have a Security Token?

If you have already purchased a Security Token, you do not need to enter an Authentication Key on the Bendigo e-banking Logon screen until you have activated your Security Token for use at Logon. To do this simply logon to Bendigo e-banking (without entering the Authentication Key) and then go to the ‘Activate Token’ tab which can be found under the Customer Services category by selecting the Security Options item from the side navigation menu. Alternatively, you can select the ‘Token Service Activation’ link from the Account Balances screen which will direct you straight to the activate screen. To attach your Security Token to services (including Logon), select the corresponding tick box, enter a valid Authentication Key and then click the ‘Activate’ button.

You can activate the Security Token so that an Authentication Key is required when you logon to Bendigo e-banking, when you add new payees, when you make payments, or so that it is required for all of these options.

Once the Security Token has been activated for any service you will need to enter an Authentication Key every time you access this service. You will not be able to de-activate the use of your Security Token for a service, this will only be possible by contacting us on 1300 BENDIGO (1300 236 344).

Previous | List of Questions | Next

Contact Us